Q: Why will my printer not print anything?
A:
• If the Power light is on and solid green, proceed. If there are any additional lights, refer to the section on troubleshooting printer indicator lights.
• Ensure that the printer USB cable is connected to both the printer and computer. If it is not connected, plug it in to the appropriate ports and follow any prompts on the computer screen. Attempt to print a job through the Epson driver to verify that the printer is communicating.
• If connected but still not printing, open 'Printers and Faxes' to ensure that the printer is not 'Offline', 'Paused' and the Print Queue is clear.
• If it is 'Paused', right click on the Printer and select 'Resume Printing'.
• If it is 'Offline', right click on the Printer and select 'Use Printer Online'.
• If the Print Queue is not clear, right click on the Printer and select 'Cancel All Documents'.
• Attempt to send another job to the printer through the Epson driver. If the job does not successfully print contact Epson for further assistance.
Q: What is a nozzle check and how do I produce one?
A: A nozzle check is a tool used to determine if all of the nozzles in the print head are allowing ink to be printed on the paper. Sometimes these tiny openings become clogged resulting in poor image quality. This is the first place to look if you are experiencing any quality problems such as faint output, streaking or issues with colour.
Most users print a nozzle check at the beginning and even several times throughout the day to verify there is not a problem that would interfere with production. Printing daily nozzle checks is also a recommended technique to keep the nozzles from clogging in the first place.
To perform a nozzle check through the Epson driver:
1. From the computer's Control Panel select Printers and Faxes (Windows XP) or Hardware and Sound > Printers (Vista).
2. Right click your printer's icon
3. Select Printing Preferences
4. Click Maintenance or Utility Tab
5. Click Nozzle Check
6. Click Print
Q: How do I perform a head clean?
A: The quality of output will be affected by an incomplete nozzle check. If there is just one break in any of the colours the first step is to run a head cleaning.
An important note about head cleanings
It is unnecessary to perform repeated head cleanings in an attempt to clear missing nozzles. Not only will performing numerous head cleanings cause excessive waste of Sawgrass ink, there are sometimes better methods to troubleshooting an incomplete nozzle check. Cartridge users should only perform two (2) head cleanings, and users of bulk ink systems can try up to five (5). If there are still missing nozzles after these few cleanings follow the other suggested troubleshooting tips specific to your printer platform and ink delivery system. If you are still having problems contact us
To perform a head cleaning through the Epson driver:
1. From the computer's Control Panel select Printers and Faxes (Windows XP) or Hardware and Sound > Printers (Vista).
2. Right click your printer's icon
3. Select Printing Preferences
4. Click Maintenance or Utility Tab
5. Click Head Cleaning
6. Click Print
|
|
 |
Q: What should I do if my ink cartridges or bags are leaking?
A: Our manufacturing techniques and stringent quality control procedures are designed to produce products that are 100% defect free; however, items do occasionally develop problems such as leaking during shipment or after a period of use. If you have a cartridge or bag of ink that is leaking contact Listawood technical support with the bar code and install by date information.
Q: How do I know if my ink is still good?
A: All Sawgrass ink is labeled with an “Install By” date which is two years from the date of manufacture. Additionally, the ink performs optimally if used within six months of opening the original packaging. Ink performance after either one of these dates cannot be guaranteed and will require replacement should you experience technical difficulties.
Q: What do I do if I have a customer asking me to do a large run of promotional products or a product that I cannot produce?
A: Listawood are Europe’s premier promotional products manufacturer. We offer a one stop solution to your promotional needs and give you access to a vast portfolio of promotional items.
With over 23 years experience in the business gift market and a 100% trade only policy backed up by award winning customer service, you can rest assured that Listawood are your partner of choice for large runs. Take advantage of our 70,000 square foot of office and production facilities for larger orders and still make a great margin. For more information, please contact us.
|
|
